The 9th Annual Call Center Week
June 22 - 26, 2008, Flamingo Hotel, Las Vegas, NV
Your Top Speakers for 2008!
Deena Ebbert, The FISH! Philosophy: Catch the Energy, Release the Potential A Remarkable Way to Boost Morale and Improve Results
The Wall Street Journal Business Bestseller
Best Selling Business Video EVER!
Ravish Swarup, Senior Vice President, Oberoi Contact Centre, The Oberoi Group, Oberoi Hotels & Resorts India
#1 hotel in the world, 2007 Travel and Leisure
Roy Barnes, Senior Vice President, Marriott Vacation Club International
2008 BusinessWeek Customer Service Champ
2007 Stevie Award Winner
Julie Marks Miller, Vice President, ADP Training and Leadership Development
2008 Training Magazine Top 125
2008 Fortune Most Admired Companies
Rosemarie Donzanti, Vice President of Customer Care Services, CVS/Caremark
Fortune 20, 2007 J.D. Powers and Associates - highest in mail order customer satisfaction
2007 Fortune Blue Ribbon Company
Darrell N. Robertson, Vice President, New York Life Insurance Company's
Winner of IQPC's '07 Excellence Award for Best Call Center Under 500 staff
Runner Up: Call Center Leader of the Year
Center of Excellence Winner 4 years in a row
2007 Fortune Blue Ribbon Company
Why This Event is Unique
• It is the fastest growing call center event around with over 900+ previous attendees.
• The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status.
• The event includes: 5 Keynotes; 36 Track Sessions; 4 Blue Sky Sessions (advanced topics/delegates);7 Workshops; 3 Master Classes, 4 Site Tours and a dozen hours of Networking.
• Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results.
• The ONLY event supported by the Call Center Excellence Awards.
What's New
•
Blue Sky Innovation Room: We are proud to announce our inaugural Blue Sky Innovation Room for Established Call Center Organizations. This unique executive track will provide established call center professionals with an opportunity to brainstorm with their peers.• Exclusive Fish Book Signing! "A Remarkable Way to Boost Morale and Improve Results"
• Introducing our New Sessions on the Remote Agent Experience: Find out how JetBlue has expanded the talent pool and gained a competitive edge using 100% home based agents. Plus, don't miss our new workshop
• Speakers that have won the Stevie Awards (Teamwork Athletic Apparel and Marriott Vacation Club) • Exclusive Book Signing "Human Sigma: Managing the Employee-Customer Encounter"
• Speakers that have won the JD Power awards (CVS Caremark and JetBlue Airways)
Blast From The Past - Call Center Week 2007!
View videos now!
Top Video Previews: View sessions from:
Doug BuchananSenior Vice President, Quality
Schneider Electric
Dr. Alan G. RobinsonProfessor, Isenberg School of Management
University of Massachusetts
Michael ColbournVP Marketing, Sales and Communications
Stowe Mountain Resort
Download Event Information for the 8th Annual Call Center Week 2007 event
Scroll through our gallery of images from the 8th Annual Call Center Week event
Hear Testimonials from Call Center Leaders
Featured Speakers' Presentations
Every month you can download a highly rated presentation from our 8th Annual Call Center Week 2007. This month's featured presentation is:
A Customer Centric Approach To IVR Design
Scott McIntyre, Director of Multi-channel Development, Best Buy
Check back in again later for your next free download!
For Sponsorship Opportunities please contact: Mario Matulich at sponsorship@iqpc.com
For Speaking Opportunities please contact: Lisa Schulman at lisa.schulman@iqpc.com
For Marketing Opportunities please contact Erica Crowder at erica.crowder@iqpc.com
Let us know you want to be reminded closer to the date here!
Conference Partners
Private Luncheon Sponsor
General Luncheon Sponsors
Co-Sponsors
Chair Sponsor
Track A & Blue Sky Track Sponsor
Track C Chair Sponsor
Track D Chair Sponsor
Badge Sponsor
General Sponsor
Exhibitors
Panel Sponsor
Workshop Sponsors
Official Standards And Certification Partner
Media Partners
Call Center Week Agenda
Call Center Lounge
Network Online with all your Call Center Peers BEFORE the event even starts
Start Networking Now at eventmingle.com!
Excellence Awards
Event Countdown
Countdown enewsletter
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Call Center Summit
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Call Centre Week Canada
Get more information on Call Centre Week Canada
Contact Us
Tel: 800-882-8684
Fax: 212-697-4106
Email: info@iqpc.com
CIAC Certification
I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!
Patti Crowley, Director of Customer Experience, Bath & Body Works
We are the chair sponsor of Call Center Week 2007. We think this is a fantastic event. We have visited other call center conferences around the country to determine which would be the best place to make a big presence and our conclusion was that IQPC puts on the best event.
Gene Schriver, Executive Vice President, Language Services Association