The 9th Annual Call Center Week

June 22 - 26, 2008, Flamingo Hotel, Las Vegas, NV



Testimonials

Listen to testimonials from last years Call Center Week

Attendees

"It's been a wonderful experience over the last couple of days at Call Center Week. This is the first time I have attended. It has been incredible, the people I have met have been amazing and the presentations super. I was fortunate enough to have a collaborative session through a panel discussion in which I learned a lot. Also winning an award on "Best in Class Call Center (over 500 staff)" is an absolute bonus to the event."

Dennis Migel
Vice President of the Toronto Contact Center
ScotiaBank Toronto

"This has been a really awesome conference, a lot of good innovative ideas. I have been a call center manager for 12 years and I am still hearing ideas that I have not heard before. That is the awesome thing about this conference!"

Susan Evilsizer
Product Support Manager
McKessen

"I wanted to let you know that I am really enjoying Call Center Week. It's a great opportunity to meet your peers and the best in the industry. It's been really great receiving these two call center excellence awards!"

Charlie Cavolina
Vice President of Operations
Cross Country Automotive

"I attended the workshop on "Achieving Best Practices" with Lori Kendall and that workshop was interactive and allowed us to share experiences and dive into issues. It totally exceeded my expectations."

Desiree Chlangen
Executive Director of Operations
Virtual Radiologic Corporation

"I am at Call Center Week because I believe that all of us really believe about putting the customer first and one of the things I really want to celebrate is that this event is twice as big and better than last year. It is so great to be here!"

Patti Crowley
Director of Customer Experience
Bath & Body Works

"I love Call Center Week because the conference definitely allows us to understand the innovation that is going on in the business; the technology that is emerging and how we can apply it to drive our customer satisfaction higher"

Larry Willis
Director Sales Operations and Customer Service
Black & Decker

"I have just returned from the 2007 Call Center Week in Las Vegas. What wonderful experience that was! It is rare to find such a superb collection of knowledge and interactive Call Center attendees, wonderfully served by a diverse yet relevant set of speakers and topics.

I will certainly be attending in 2008, and will be recommending I bring at least one extra employee as there is just so much great stuff to cover!"

Darren M.Wells
Call Center Manager
Radiology Associates, LLP

"You must be very proud of the success IQPC had. I must say that we had a fantastic time and found so many great takeaways that will continue to help us motivate our team and grow our Call Center. "

Lisa Timmerman
Bath & Body Works
Customer Relations Manager

"..one of the great benefits is that this conference brings together all aspects of call center management under one roof in a short time span. It allows you to connect the dots between each department's responsibilities and allows us all to hear such diverse perspectives. It allows us to see gaps in a lot of our departments by comparing all the different aspects that we need to know about."

Mark Verna
Manager of Customer Satisfaction Loyalty
Sprint Nextel

Sponsors

"This show has been very good for us. We've met a lot of senior level business partners and have been able to talk about their business challenges. The conference brings a lot of diverse individuals together for a great productive show."

Bobby Matthews
Vice President for Sales and Marketing
Center Partners

". I think the people and the companies are outstanding. It's a great opportunity to exchange ideas, learn new things and meet new people."

Warren Lewis
Senior Vice President
CGS Inc

"We are really excited to be here. This has been a great show for us. We have had a very high caliber of attendees who have a sincere interest in call center technology. We have had a very successful show and generated many leads."

Kevin Case
Sales Engineer
Amdocs

"Call Center Week was one of the most well managed events I have attended lately. The conference attendees were senior level business owners who have the authority to make decision about their business. I really enjoyed the planning which increased attendee traffic into the exhibit area during breaks, in between sessions and at the cocktail reception. Additionally, I liked that we were not faced with several other direct competitors in our industry which helps justify the ROI. I would strongly recommend this show to others. The team from IQPC did an excellent job. Well done!"

Bobby L. Matthews, Jr.
Vice President, Sales and Marketing
Center Partners Inc.

"Congrats on producing a great event. Jason, Bill and I were all pleasantly surprised by the quality of the attendees and discussions that we had during showcase sessions. Thanks to you and the whole IQPC team (which by the way are a lot of fun too) for all your hard work."

Mark D. Demers
SAS Headquarters