Dear %%FIRST%%,
OK. Short and sweet. Times are tough, and you have to prioritize your professional development choices to create growth and profit for your call center.
So here's a list to help you make your case for Call Center Week 2008.
Trust me: These four days will be your most profitable training choice of the year. You'll see a full year of boosted results. Take this list into the corner office now, and we'll see you June 22-26!
Learn to:
- Optimize the total customer experience from every touch point of interaction
- Retain Customers to increase profits and long-term revenue
- Harness Word Of Mouth (WOM) in the contact center as part of a retention and loyalty strategy
- Maximize team performance with more effective performance measurements
- Implement technology to improve overall performance and motivate agent behavior
- Employ remote agents to expand your talent pool and gain competitive advantage
- Empower your company's best talent in an industry where hiring, training and retaining employees is difficult
- Connect the call center with every part of the organization
- Balance operational and customer satisfaction metrics
- Drive innovation in your customer service experience
1 more reason for good measure: the price is right!
- Individual Discounts:
Free Workshop if you register and pay by May 30th, 2008
- Team Discounts:
-Teams of 2 receive 10% off
-Teams of 3 receive 15% off
-Teams of 4 receive 20% off
- Other Offers:
-Register and pay in full for the conference and at least 1 workshops and receive 1 complimentary night
at the hotel
-Register and pay in full for the conference and at least 3 workshops and receive 2 complimentary nights at the hotel
View all reasons to attend and download the updated brochure at: www.callcenterweek.com
Register Today! Call 1-800-882-8684, visit us at www.callcenterweek.com or email info@iqpc.com. Your registration code is %%MACCODE%%
I look forward to seeing you again!
Best regards,
Lisa Schulman
Conference Director
Call Center Week
P.S. Networking opportunities will be fantastic in the city of Vegas!
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