The 9th Annual Call Center Week

June 22 - 26, 2008, Flamingo Hotel, Las Vegas, NV



Call Center Week Excellence Awards


Call Center Week Excellence Awards Thanks to our Awards Partner:Contact Professional

 

Application Deadline: The entries must be received by 11:59pm GMT, Friday May 30th, 2008

What are the Call Center Excellence Awards?

The 2008 Call Center Excellence Awards program has been created to honor, recognize, and promote the most innovative call center solutions and individuals over the past year. With Awards given in nine categories, the Call Center Excellence Awards are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

First place and honorary mention Awards will be announced and presented to the 2008 winners at the Black Tie Gala Dinner Awards ceremony held on the Tuesday, June 25th at Call Center Week 2008 in Vegas. The top four entries in each category will be denoted as finalists and will be contacted in advance of the Awards ceremony. Winners will be highlighted and promoted at Call Center Week 2008, the largest Conference Exhibition devoted entirely to Call Centers. They will also be announced in Contact Professional (The publication of choice for contact center professionals). Additional coverage may also be provided in other publications, announcements and websites.

Call Center Excellence Awards are open to all call centers in all countries.

Apply for a Call Center Award Now!

Why Apply for Call center Excellence Award?

As a Winner, You Will:

  • Be recognized amongst all 700+ Call Center attendees as a leading organization in the Call Center industry!
  • Be featured in a large number of industry and marketing publications and articles, in addition to a number of post show press releases.
  • Be celebrated at the Call Center Excellence Awards and Dinner at the 9th Annual Call Center Week on June 24th, 2008 in Las Vegas.
  • Be presented with a beautiful award signifying and honoring your organization
  • Showcase the awards evening by participating in a professional photo shoot at the ceremony.
  • Participate in the awards panel discussion on June 25th, 2008 following the celebration!
  • Have the opportunity to present at Call Center Summit 09 or Call Center Week 2009

Just think what winning an award would do for you and the profile of your organization!

Apply for a Call Center Award Now!

Application Categories

Applications Will be Taken for Each of the Following Categories:

  1. Best in Class Call Center (over 200 staff)
  2. Best in Class Call Center (50 - 200 staff)
  3. Best in Class Call Center (under 50 staff)
  4. The Call Center Leader of the Year
  5. Best Use of Voice of the Customer
  6. Best Call Center Culture
  7. Best Use of Technology
  8. Best Performance Leveraging the Customer Experience as a Strategic Business Driver

Each individual application will be considered in isolation for that award, and you may enter as many or few categories as you choose.

Apply for a Call Center Award Now!

The Advisory Judging Panel

Tim Montgomery
Principal
The Service Level Group LLC 		Kerry Weiner Elkind
Co-Author
The Elkind Group (TEG) 		Susan Parkhill
Sr Director, Call Center Operations
Sallie Mae 		John Goodman
Vice Chairman
TARP Worldwide
Richard Shapiro
President
The Center for Client Retention 		Debra Walsh
Director of Training and Development
Sallie Mae 		Ramona Hood
Senior Division Manager
FedEx Custom Critical 		Dru Phelps
UCN

Delores Killette
VP and Consumer Advocate
United States Postal Service

  

Apply for a Call Center Award Now!

Venue

The celebrations take place alongside Call Center Week 2008 - America's premier event for Call center professionals. Enjoy a memorable evening at the awards ceremony at the newly renovated Flamingo, Las Vegas. Relax with a glass of champagne and join the other attendees at the week for the glittering black tie gala reception and, most importantly, the highly anticipated results.

Apply for a Call Center Award Now!

How to Enter for an Award

Fill out the application: Call Center Awards Application

Email the Call center Application to: callcenterweekawards@iqpc.com

This application form has 2 parts:

  • General Questions - To provide the Judges with background to your application, must be answered.
  • Category Specific Questions - To provide the Judges with the reasons why you are eligible to win the specific category (s) you have entered. Only one application form need be completed, just with answers for categories you are entering.

Please note that:

  • All contents (figures, photographs etc) of each application are confidential
  • Winning companies individuals will be promoted as such within IQPC material, however all application content will still remain confidential as the winner sees fit
  • By entering for a 2008 award all applicants accept:
    • o That as a potential winner they will be required to participate in the Q&A session with fellow winners at Call Center Week 2008 (on the afternoon of Wednesday, June 25th, 2008 - following the previous evening's gala awards dinner) o That the winners' names and winning categories will be published in IQPC post-conference material

Apply for a Call Center Award Now!

Rules, Regulations Procedures for Entry Submission

To be considered for the 2008 Call Center Excellence Awards, your entry needs to meet the following requirements:

  • Final entry submissions must be sent ONLY in the form of the application questionnaire. Please follow the instructions and complete all relevant sections for the award category(s) you are entering. No added appendices please. Please email your completed entries to callcenterweekawards@iqpc.com
  • The entries must be received by 11:59pm GMT, Friday May 30th, 2008.
  • We are unable to accept late entries. The contact person listed on the Application Submission Form will be contacted via e-mail upon receipt of your entry.
  • All entry forms must be complete and contain the signature of the entrant.
  • Each entry must answer all questions relevant to the categories being entered. Failure to answer any relevant portion of the application may result in the forfeiture of the entry.
  • All applications must be in English.
  • Nominations may also be made on behalf of individual colleagues and external organizations individuals. If an internal individual is selected for the final shortlist, IQPC will contact the person directly to ensure they are happy to be published as a finalist.

Apply for a Call Center Award Now!

Interested in Sponsoring an Award?

Sponsorship Exhibition Opportunities

If you want to position your company's solutions and expertise in front of the most senior decision makers in call center, then call us on 212-885-2719 to discuss a package tailored to your business goals. Based on the needs and drivers of the delegate audience, Call Center Week 2008 is accepting limited sponsorship in each of the following categories:

  • CRM
  • Call Monitoring
  • Reporting
  • Language and Speech Technology
  • VoIP
  • Call Center Solutions
  • Recruiting
  • Analytics
  • Call Center Metrics
  • Outsourcing
  • Nearshoring
  • Home Based Agents
  • Workforce Management
  • Customer Satisfaction
  • Headsets
  • Furniture/Facilities
  • Other

Call us today (+212-885-2719) to reserve the best package at Call Center Week 2008.

The earlier you contact us, the greater the branding and promotional opportunities available. Gain maximum ROI from your marketing spend by building in this event into your plans now for 2007 now and ensure you will be engaging new business in 2008. Call Mario Matulich on 212-885-2719 or mario.matulich@iqpc.com to discuss your requirements.

Apply for a Call Center Award Now!