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• Benefits of Attending
• Agenda-At-A-Glance
• Day One: Masterclasses
• Day Two: Workshops
• Day Three: Conference
• Day Four: Conference & Workshops
• Day Five: Site Tours
• Blue Sky Room
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Conference Highlights

• Speaker Biographies
• Speaker Q&A Session
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Why This Event is Unique

• It is the fastest growing call center event around with over 900+ previous attendees.
• The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve worldclass call center status.
• The event includes: 5 Keynotes; 36 Track Sessions; 4 Blue Sky Sessions (advanced topics/delegates);7 Workshops; 3 Master Classes, 4 Site Tours and a dozen hours of Networking.
• Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results.
• The ONLY event supported by the Call Center Excellence Awards.

What's New

• Blue Sky Innovation Room: We are proud to announce our inaugural Blue Sky Innovation Room for Established Call Center Organizations. This unique executive track will provide established call center professionals with an opportunity to brainstorm with their peers.

• Exclusive Fish Book Signing! "A Remarkable Way to Boost Morale and Improve Results"
• Introducing our New Sessions on the Remote Agent Experience: Find out how JetBlue has expanded the talent pool and gained a competitive edge using 100% home based agents. Plus, don't miss our new workshop • Speakers that have won the Stevie Awards (Teamwork Athletic Apparel and Marriott Vacation Club)
• Exclusive Book Signing "Human Sigma: Managing the Employee-Customer Encounter"
• Speakers that have won the JD Power awards (CVS Caremark and JetBlue Airways)

Blast From The Past - Call Center Week 2007!

View videos now!

Top Video Previews: View sessions from:

Doug Buchanan
Senior Vice President, Quality
Schneider Electric
Dr. Alan G. Robinson
Professor, Isenberg School of Management
University of Massachusetts

Michael Colbourn
VP Marketing, Sales and Communications
Stowe Mountain Resort

Download Event Information for the 8th Annual Call Center Week 2007 event

Scroll through our gallery of images from the 8th Annual Call Center Week event

Hear Testimonials from Call Center Leaders

Featured Speakers' Presentations

Every month you can download a highly rated presentation from our 8th Annual Call Center Week 2007. This month's featured presentation is:

A Customer Centric Approach To IVR Design
Scott McIntyre, Director of Multi-channel Development, Best Buy
Check back in again later for your next free download!

For Sponsorship Opportunities please contact: Mario Matulich at sponsorship@iqpc.com
For Speaking Opportunities please contact: Lisa Schulman at lisa.schulman@iqpc.com
For Marketing Opportunities please contact Erica Crowder at erica.crowder@iqpc.com

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