The 9th Annual Call Center Week
June 22 - 26, 2008, Flamingo Hotel, Las Vegas, NV
Call Center Excellence Awards Partner
Contact Professional is the publication of choice for contact center professionals. Delivering timely, comprehensive information from industry thought leaders, Contact Professional raises the bar for editorial excellence every issue. Electronic offerings build on the bimonthly hard copy by providing readers with an interactive digitized version, a biweekly e-newsletter, CP Wire, and comprehensive web site.
Official Standards And Certification Partner
Become a CIAC-Certified Strategic Leader or CIAC-Certified Operations Manager and get the power to create success for yourself and your organization. Through industry-recognized CIAC Certification you'll gain call center-specific insights and expertise that equips you to inspire and enable service excellence and deliver business results. Excel beyond your expectations. Maximize your value. Get CIAC-Certified.
Tel: 1.615.373.2376
Email: info@ciac-cert.org
Website: www.ciac-cert.org
Media Partners
1to1 Media is dedicated to helping organizations realize the greatest value from their customer base. We provide resources that deliver relevant information on the latest thought leadership regarding customer strategy and marketplace trends. Led by 1to1 Magazine, our print, electronic and custom publications explore the best practices and trends from companies using customer initiatives to drive results. 1to1 Media is a division of Peppers & Rogers Group.
Website: www.callcentercareers.com
CallCenterJobs.com is a leading "niche" employment resource for experienced Call Center and Customer Service professionals. CallCenterJobs.com boasts the largest collection of QUALITY job openings in the industry (not temp positions or staffing company postings) and is the ultimate recruitment advertising solution for call center related businesses.
Website: www.callcenterjobs.com
CallCenterSites.Net is the official site and global authority on call centers, customer service and back office operations. The site is provided by NCS International, which provides Site Selection Services for the Call Center Industry and assistance to Economic Development Organizations. Visit the website or call for more information.
Tel: +402-572-9292
Website: www.callcentersites.net
The Customer Care Institute is an international resource organization for Customer Care professionals. The Institute conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Best Practices Forums and workshops and publishes the Customer Care Update and the Customer Care Network News. Over 6,000 Customer Care professionals have joined the Institute. For more information, go to the website.
Website: www.customercare.com
Centerserve is a leading provider of research-based tools and "how-to" guides for call center managers. Designed to be holistic and easy-to-use, our products provide step-by-step processes to help managers improve the performance and operations of their call center. Centerserve's new 2007 Best Practices Report provides benchmarking data from more than 250 organizations around the world. Visit the website or call for more information.
Tel: +970-203-9332
Website: www.call-center.net
ContactCenterWorld.com - The Global Support Organization for Contact Center Industry Professionals. Over 80,000 members engaged in contact centers, customer services, help desks and CRM around the world visit for support, education and information. 120+ experts, educational webinars, online conferences, articles, case studies, news and information (10,000+ pages). Choose from free to executive membership today at the website.
Website: www.ContactCenterWorld.com
CRM Association represents the Customer Relationship Management (CRM) industry and all its constituents. CRM represents what is now becoming an organized body of knowledge and strategy to be reckoned with. The CRM Association aims at representing the industry as not just a purveyor of knowledge and information, but an action-oriented association that will protect and promote the interests of customer relationship management and its institutions and provide the members with the tools that it needs to enrich and improve that customer experience - be it the member's direct customers or the customers of the members customers.
Website: www.crmassociation.org
CRMXchange is a premier web site dedicated to providing information in an innovative and interactive environment for CRM/Contact Center professionals. The site offers free webcasts, training, white papers, newsroom, monthly columns, and a showcase for products and services for the industry. CRMXchange will help you formulate new ideas and identify new products that will help you build profitable relationships and enhance customer loyalty for your contact center.
Website: www.crmxchange.com
Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. Visit us online for information on our books, print newsletters, Customer Service Week support materials, benchmarking studies, and free email newsletter, Service Starters. You'll find us at our web site. Phone for additional information.
Tel: (212) 228-0246
Website: www.CustomerServiceGroup.com
Gallup Consulting offers the resources and experience to support organizations that seek to improve their business performance by developing better leaders, more profitable customers, and more productive employees. Our successes demonstrate our effective consulting and performance improvement solutions.
Website: http://goingtomeet.com
The International Customer Service Association Toronto Chapter (ICSA-TC) is a non-profit association led by customer service professionals dedicated to promoting excellence in the development and awareness of excellence in the customer service profession through networking, education and research. By joining the Toronto Chapter, you will have the opportunity to meet other customer service professionals from a wide variety of service-oriented organizations. Our monthly meetings, conferences, and special events provide a forum to develop professional relationships with some of the top people in your field. Joining this dynamic and progressive organization is your key to customer service excellence. For more information regarding membership, training, consulting, careers, and our certification programs, please contact us.
Tel: (905) 477-5544
Email: dolly@icsa.on.ca
Website: www.icsa.on.ca
ITtoolbox is the online community where professionals share IT knowledge. This community enables anyone to access the collective knowledge of a worldwide audience of experienced professionals. In doing so, ITtoolbox satisfies the need for practical and timely information for an infinite number of possible challenges in the rapidly changing field of information technology.
MaraStar Communications is an innovative employee communications and training company offering entertaining, animated communications tools called ToonUps! Web based ToonUp animations liven up your business communications, grabbing attention with humor, vivid visuals, and lively audio. ToonUps from MaraStar are an easy and fun way to communicate key messages to employees. MaraStar's modular animations address a host of customer service and workplace training topics in an attention getting way, boosting employee performance and motivation. They can be used in PowerPoint training sessions, sent directly to the desktop via email, posted to an intranet and printed out as posters and handouts. Course materials are also available with the animations too! MaraStar is proud to have recently earned a U.S. Patent for its ToonUp program. Call 1-866-866-6877 for more info or log onto to view sample ToonUps!
Website: www.marastar.com
Join the Society of Workforce Planning Professionals (SWPP)! SWPP is an organization designed specifically to facilitate professional development of anyone with resource planning and management responsibilities within the call center. SWPP members receive many benefits, including quarterly newsletters, regional networking meetings, online forums, educational offerings, certification, and an annual conference.
Website: www.swpp.org
The Taylor Reach Group Inc. takes a 'hands-on' holistic approach to improving customer interaction and call/contact center strategies, by examining every aspect of the call/contact center interaction process. 150+ years of award winning contact center industry experience. Proven results delivering operational innovation to call/contact centers. 14,000+ agent positions globally employ TRG designed operational models.
TelePlaza is a comprehensive online directory that provides more valuable and relevant call center content than any other "niche" industry Web site and is the ultimate resource for linking buyers and sellers. TelePlaza offers more industry specific information than the search engines AND more call center supplier listings than any other online industry search site.
Website: www.teleplaza.com
The Wise Marketer provides free daily news reports and loyalty marketing information for marketing professionals, including surveys and research reports, loyalty and CRM applications, technologies, implementations, developments and updates, market forecasts, patents, corporate dealings, and more. From the publisher of heavyweight research reports such as The Loyalty Guide, this online publication simply aims to give marketers, executives, and investors the pure facts without any hype, commercial bias, banners, or pop-ups. Feature articles and news items are published daily, and full research facilities are built in.
Website: www.thewisemarketer.com