The 9th Annual Call Center Week
June 22 - 26, 2008, Flamingo Hotel, Las Vegas, NV
Q & A Sessions
In Depth Question and Answer with Call Center Week Top Speakers
Call Center Week encompasses the best speakers possible! No other conference has the expertise and experience that the speakers do on Call Center Week. Read the Q&A's to find out more about why we choose these speakers to be on Call Center Week.
Speakers Reveal Secrets Such As:
- Top Achievements
- Top Challenges
- Lessons Learned
- Recommendations
- Inspirations
- Much More!
Read the Q&A With:
Beth Campbell
Business Services Operations Manager
Martin Group
View Q&A
Darrell N. Robertson
Vice President AARP Operations
New York Life Insurance Company’s
View Q&A
David Belew
Director of Service Center
American Bar Association
View Q&A
David A. Travers
Senior Vice President Service Operations
Farmers Insurance Company
View Q&A
Ed Miceli
AVP Customer Engagement
Church Pension Group
View Q&A
Nannette Ford
Director Reservations Support
JetBlue Airways
View Q&A
Ravish Swarup
Senior Vice President, Oberoi Contact Center
The Oberoi Group
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Robert Camacho
Director, Operations and Planning
Cross Country Automotive
View Q&A
Susan M. Minaya, M.Ed.
Dean - Contact Center College
AAA University
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Evelia Chavez
Director of Sales and Marketing
Teamwork Athletic Apparel
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Kari Whelan-Ferguson
Director of Sales
Home Decorators Collection
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Richard Sananikone
Support Center Supervisor, IT Service Desk
Mohawk Industries Inc.
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Carol Borsa
Director of Business Services
ABVI Goodwill
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Monica Hubbard
HR Service Representative
Carilion Clinic
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Ramona Hood
Senior Division Manager
FedEx Custom Critical
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Susan Parkhill
Senior Director, Call Center Operations
Sallie Mae
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Svein Oseth
Manager of Internal Services
Norwegian Automobile Federation
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