Customer Experience ExchangeKnowledge Management – Customer Insight – Business Intelligence - Workforce Excellence24 - 26 November, 2008 · Hotel Okura, Amsterdam, The Netherlands |
Hi, and Welcome to the Customer Experience Exchange!
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What is the Customer Experience Exchange? This practitioner-led Director’s forum is the result of an overwhelming number of requests from Customer Service, Contact Centre, Operations, Marketing and Sales Directors from across the globe. To help propel your customer management strategies to success, our passionate team have created the ideal opportunity to help you transform your customer experience strategies into operational action plans. |
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What’s so great about it?
In a bid to better understand you and your needs, we’ve undertaken extensive research and discussed your feedback - the good the bad and even the ugly! - and built this unique event around real world examples, lessons learned and best practice from leading global organisations.
So take home practical lessons and real world examples from 30 global leaders and 16 practical case studies within 4 dedicated themes to choose from!
- Carlos Satorious, Chief Operating Officer, ORANGE BUSINESS SERVICES
- Soni Meckem, Senior VP Customer Experience, INTUIT, FINANCIAL SERVICES DIVISION
- Kip Knight, VP Marketing, EBAY NORTH AMERICA
- Johannes Hartmann, VP Global Consumer Understanding, UNILEVER, NETHERLANDS
- Andrew Clayton, VP & Operations Director, ALLIANZ INSURANCE UK
- Rob Mawhinney, Global Customer Service Assurance Manager, SHELL INTERNATIONAL
Added Extras? Take Your Pick!
- 6 one hour sessions dedicated to insight & analytics - take home the tools you need to better understand your customers
- 4 workshops to enhance your contact centre performance with robust people programmes and business improvement techniques
- One of your overwhelming requirements highlighted during our research was the request for the opportunity for frank and open discussion – so we’ve built practitioner only discussions sessions into the agenda to facilitate candid discussion and stimulate debate
- Design your own agenda: We have structured the programme to give you even more choice - simply select the sessions that meet your specific challenges – it’s as easy as that Click here to try out your very own programme builder!
- PLUS, are you currently short listing potential suppliers? Utilise the Exchange’s unique structure to meet leading solution providers for optional one-to-one meetings or group discussions find out more here
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"The customers’ experience is a simple concept yet in many businesses it requires vast amounts of money to achieve mediocrity at best. Few companies stand out. Yet customer experience is one of the major differentiating strategies in business today. This event is about unravelling what makes a great customer experience and finding out what it takes to deliver it. I look forward to meeting you at the event and addressing your issues through the excellent speakers, audience and discussions" |
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"In a world in which consumer expectations are rising almost as fast as the increasing cost of providing world-class service (not to mention red hot global competition), it's critical that business leaders know the latest strategies and best practices in how to delight their customers efficiently and effectively. That's what the Customer Experience Exchange is all about: to show you how to enhance your ability to compete in the marketplace with real world examples, thought leaders and networking across a broad range of categories and businesses. A friend of mine is fond of saying, "You can't sell on the outside until you've sold it on the inside." The Customer Experience Exchange will dramatically improve your odds of success in selling your key products and services to both your employees and customers in new and exciting ways" Kip Knight, VP Marketing, eBay |
Feedback - We couldn’t be more proud!
The following are some of the many kind comments we’ve received from customers of our other Customer Focused events:
“Useful event! Very good opportunity to learn about the latest trends on the industry and network with the industry representatives”
Olga Ploke, Scottish Development International – European Contact Centre Week, 2008
“Very useful”
Paul Laughlin, Lloyds TSB Insurance - Advanced Customer Management, 2007
“Very positive opportunity to network, share experiences, ideas & views”
David, KPMG – Advanced Customer Management, 2006
Would you like to post your comment here? Send us a message!
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Conference Partners
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[ Enquire Now ] [ Next: Conference Day One ]
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involved?
Email: Abigail SternConference Director
Tel: +44 (0)207 368 9890
Sponsorship & Exhibition Opportunities
Email: Bruce CasalisCommercial Director
Tel: +44 (0)207 368 9830
Marketing/Media Partnerships
Email: Amy JeffrayMarketing Manager
Tel: +44 (0)207 368 9306
Delegate Registrations
Email: Brett KeenDelegate Relations Manager
Tel: +44 (0)20 7368 9300