Customer Experience Exchange

Knowledge Management – Customer Insight – Business Intelligence - Workforce Excellence
24 - 26 November, 2008 · Hotel Okura, Amsterdam, The Netherlands

Your Expert Speaker Panel – 28 Director Level Practitioners!

  • Chairman: Peter Massey, Managing Director, BUDD
  • Carlos Sartorius, COO, Orange Business Services
  • Rob Mawhinney, Global Customer Service Assurance Manager, Shell International
  • Soni Meckem, Senior VP Customer Experience, Intuit, Financial Institutions Division
  • Kip Knight, VP Marketing, eBay North America
  • Marc Anné, VP Customer Insight & Advocacy, Orange Business Services
  • Andrew Clayton, VP & Operations Director, Allianz Insurance UK
  • Johannes Hartmann, VP Global Consumer Understanding, Unilever, Netherlands
  • Bob Dunn, General Manager, Customer Experience Delivery, Telefónica O2 UK
  • Federico Cesconi, Director of Business Intelligence, Cablecom
  • Michele Watson, VP Global Customer Care, Match.com
  • Nicola Millard, Customer Experience Futurologist, BT
  • Emma Bailey, Customer Service Manager, Parcelforce Worldwide
  • Sharon Harrison, General Manager, Contact Centre Solutions, Nedbank
  • Greg Ferrari, Customer Service Director, EDEXCEL
  • Steve Dyer, Head of Customer Operations, Honda UK
  • John Pain, Marketing Director, Compass Group UK & Ireland
  • Adam Rider, Director of Customer Service, EDF Energy
  • Dirk Hoffmann, Director Device and Insight, Customer Engagement Solutions, Nokia
  • Angie Court, Director Customer Services, Avis Europe
  • Rachel Folkemer, Head of Contact Centre, Enterprise Rent-A-Car
  • Peter Fisher, Head of Customer Orientation, Parcelforce Worldwide
  • Chris Desouza, Call Centre Manager, Addison Lee
  • Professor Robert Shaw, Professor of Marketing Metrics, Cass Business School, London, and Director, Value Based Marketing Forum
  • Gerald McKinnon, Services & Operations and Scheme Executive, Old Mutual Healthcare
  • Ville Osterlund, Managing Director, InterQuest.com – Online Research Community Specialists
  • Shir Hazaz, Head of Service Quality, Leumi Card
  • Rui Santos, Former Director of Contact Centres, Portugal Telecom - currently President, APROCS

[ Enquire Now ] [ Next: The Exchange Format ]