Customer Experience ExchangeKnowledge Management – Customer Insight – Business Intelligence - Workforce Excellence24 - 26 November, 2008 · Hotel Okura, Amsterdam, The Netherlands |
Sponsors & Exhibitors
Co-Sponsor
Portrait Software enables B2C companies to drive sales, reduce customer attrition and optimize marketing spend with a next-generation marketing suite. Portrait’s integrated solutions empower marketers to automate engagement with targeted individuals and strategically map delivery of the right message, at the right time, across all marketing and service channels.
Website: www.portraitsoftware.com
Associate Sponsor
CDC Respond provides complaint and feedback management software to organisations looking to develop long-term, sustainable and profitable relationships with customers. The solution enables companies to minimise discontent and generate closer and more intimate interactions with customers, increasing both loyalty and competitive advantage and resulting an enhanced customer experience.
Website: www.cdcrespond.com
Solution Providers
Talisma is a leading provider of Customer Interaction Management (CIM) software solutions that enable businesses to deliver a truly exceptional online customer experience. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, VoIP, and Web self-service with a robust and mature CIM Web services platform, comprehensive analytics, and a system-wide knowledge base.
Website: www.talisma.com
eGain is a leading provider of multichannel customer service and knowledge management software for in-house or on-demand SaaS deployment. For more than a decade, the world's largest companies have relied on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, these hubs enable dramatically improved customer experience, end-to-end service process efficiencies, increased sales, and enhanced contact centre performance.
Website: www.egain.com
Amdocs is the market leader in customer experience systems innovation, enabling world-leading enterprises, including many of the world’s largest service providers, to deliver an integrated, innovative and intentional customer experienceTM at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world.
Website: www.amdocs.com
The Oracle Business Intelligence suite is widely recognised as the leading decision support software on the market and has been developed specifically to address the need to organise and analyse data from disparate data sources across the enterprise.
Beyond has harnessed the power of the Oracle Business Intelligence suite to create an “Agile Business Intelligence Environment” which forms the basis for strategic enterprise performance management, as opposed to creating tactical and isolated key performance indicators. The “Agile Business Intelligence Environment” stimulates progressive business-user self-sufficiency and less reliance upon IT departments to deliver performance information. This approach has established beyond as one of Oracle's key partners in providing business intelligence solutions.
Website: www.wegobeyond.co.ukSession Sponsors
Attentive™ Proactive Feedback Solutions is a leading EFM (Enterprise Feedback Management) software. Attentive™ is a revolutionary enterprise application for monitoring customers' perception of their experience with a company that enables organizations to continuously improve their performance and transforms customer feedback to an actionable daily management tool for front line executives, as well as strategic board room level decision making.
Website: www.attentivefm.com
InterQuest is a specialist research company that develops online communities that give brands a unique platform to engage with their customers. Using this approach our clients can not only listen to their customers but also involve them in innovation, from understanding their shopping experiences, to probing their opinions on brands, to inspiring their creative input and ideas for new products.
Website http://www.interquest.com
Stream Sponsor
We are strategic and operational experts in helping companies improve their customer experience. Our skills are in customer insight, organisation culture change and people development. We focus on customer conversations through www.bigsofaexperience.com, staff engagement through our improvement tool, forus; and customer experience improvement, working with the Board through to the frontline.
Website: http://www.insightexchange.co.uk/
Gold Exhibitor
Oracle’s business is information - how to manage it, use it, share it, and protect it. For three decades, Oracle, the world’s largest enterprise software company, has provided software and services that enable organizations to get the most accurate and up-to-date information from their business systems. Today, Oracle has more than 275,000 customers - including 98 of the Fortune 100 - in more than 145 countries.
Website: www.oracle.com
Sitel is a global Business Process Outsourcing (BPO) leader. The company meets clients’ customer care and transaction processing needs through 66,000 associates in 27 countries. Sitel provides world-class solutions from on-shore, nearshore and offshore locations across 140+ facilities throughout North America, South America, EMEA and Asia Pacific. The company’s award-winning services provide clients with the strategic insight, scale and diversity of offerings to ensure the best return on their customer investment. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.
Website: www.sitel.com
Exhibitors
Genesys, an Alcatel-Lucent company, is the only company that focuses 100% on software to manage customer interactions over the phone, web and in email. The Genesys software suite dynamically connects customers with the right resources - self-service or assisted-service - to fulfil customer requests, optimize customer care goals and efficiently use resources. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
Website: www.genesyslab.com
Website: www.investliverpoolcityregion.com
Confirmit is the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM). Confirmit targets Global 5000 companies and MR agencies with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting.
Website: www.confirmit.com
Charter UK is the foremost provider of Enterprise Feedback Management software to the world’s leading brands and customer facing organisations.
Our award winning software suite, Charter Continuum™, provides dedicated feedback management expertise across all customer touch points - enabling you to increase customer service efficiency, drive business improvements and enhance the customer experience.
Website: http://www.charter-uk.com
Experience Sponsor
Salesforce.com is the market and technology leader in Software-as-a-Service (SaaS) and Platform-as-a-Service (PaaS). More than 47,600 companies worldwide depend on Salesforce.com to manage and share their sales, support, marketing and partner information on-demand. With Salesforce Customer Service & Support, companies such as Misys, Corporate Express, SunTrust, and thousands of others use Salesforce to elevate their customer service, and can respond rapidly to changing business needs using Salesforce's Force.com platform. Because it’s delivered as a software-service, Salesforce eliminates the expensive hassle of managing your own hardware and software, freeing you to focus on your core mission: delivering an innovative customer experience. Thousands of successful companies of all sizes depend on Salesforce to build and nurture their communities of loyal customers.
Website: www.salesforce.com
Networking Sponsor
Established in 2000, gem is an outsource contact centre based in N.Ireland and Hungary. gem provides multi-channel, multi-lingual services in 24 languages across voice, e-mail, chat and SMS. gem provides a 24/7/365 service handling over four million customer contacts annually with award-winning customer experience and high-quality business improvement initiatives.
Website: www.the-gem.com
Recom specialises in measuring customer experience. Our focus is on assessing and evaluating feedback from end-users – their needs, motivations, concerns and expectations.
With 12 years in this fast moving, highly competitive business environment, Recom has gained extensive experience in customer satisfaction monitoring, specialising in communications.
Recom supplies tailor-made research in more than 80 countries, providing essential customer insight and business intelligence for marketers, strategists and planners.
An unbiased understanding of the views of the end-user is paramount, and our primary aim is therefore to provide actionable, cost-effective intelligence that enables clients to anticipate change and plan for the future.
Website: www.recomresearch.com
Net Promoter Sponsor
Co-developers of the Net Promoter Score, Satmetrix delivers the technology and expertise to operationalise customer feedback across the enterprise. Satmetrix combines the simplicity of Net Promoter with a disciplined approach to deliver tangible business results for global B2B and B2C companies (Virgin Media, Shell, Sony Style, Orange Business Services…)
Website: www.satmetrix.com
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