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Sponsors
Confirmit is the world's leading provider of software for Market Research (MR) and Enterprise Feedback Management (EFM). In July 2007, Confirmit and Pulse Train joined forces becoming one of the two largest vendors of MR and EFM software worldwide, with the industry's largest dedicated and most experienced R&D staff. The Confirmit offering includes a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting. Customers include British Airways, Countrywide Financial, Dow Chemical, Experian, GlaxoSmithKline, Halifax Bank of Scotland, Hewlett Packard, Intrawest, Ipsos, Nielsen, The NPD Group, Safeco Insurance, Statoil, Symantec and Virgin Media.
Website: www.confirmit.com
5one are global experts in customer analytics and strategy, with a wealth of experience of working with retailers across all market sectors and geographies. We combine many years of practical retail expertise with cutting edge applications to unlock the invaluable customer insight held within transaction data to deliver strong bottom line impacts.
We deliver competitive advantage to clients through providing a unique understanding of the behaviour of their customers to drive marketing, ranging, pricing and promotions strategies.
5one is part of the LaSer Group, the European leader in cards, loyalty enhancement and financial services solutions for retail and other sectors.
Satmetrix is the leading global provider of ondemand software applications and consulting services to measurably improve customer loyalty and link these results to financial benefits. By focusing on expanding loyal customers and engaging the on-line community, we enable companies to foster positive word of mouth and drive growth. As the co-developers of Net Promoter, our programmatic approach combines the technology and expertise necessary to deliver real-time actionable insight about customers to employees across critical touch points throughout the enterprise. The company has deployed more than 700 enterprise solutions in 40 languages.
Website: www.satmetrix.com
Tel: 1-650-227-8300
Tel (International): +44 (0) 845-371-1040
Mindshare’s Enterprise Feedback Management (EFM) tools help companies improve operations and minimize customer attrition through personal customer involvement. Mindshare’s proprietary survey technology captures customer and employee feedback in real-time and immediately transforms it into actionable intelligence. With Mindshare, companies can determine the type of information they collect, who can access it, and how it’s reported. Mindshare is affordable and flexible, surveys and reports can be modified on the fly, and data may be accessed from anywhere. Mindshare serves more than 25 different industries including travel, hospitality, restaurant, financial, salon, automotive, and retail. Clients range from small regional chains to large multinational corporations.
Website: www.mshare.net
CustomerSat is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat solutions have helped companies such as AMD, Business Objects, Canon, Thermo Fisher Scientific and Wells Fargo. Through its comprehensive Managed and Self Service offerings, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, channel and partner management, IT, website operations and e-commerce, supply chain management and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK.
Website: www.CustomerSat.com
CFI Group is a global provider of customer satisfaction research and consulting services. The focus of CFI Group’s methodology and measurement expertise is on strengthening customer relationships and improving shareholder value. CFI Group clients include such leading organizations as Best Buy, Domino’s, ServiceMaster, UPS, the U.S. Government, AT&T South, British Telecom, Vodafone, and Yahoo!.
Website: www.cfigroup.com
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