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What’s Customer Attrition Costing Your Company?

It's a little well known fact. Keeping your customers costs less than acquiring new ones. Are you missing an opportunity to save your company thousands of dollars by engaging and retaining your customers? The Customer Engagement and Loyalty Summit focuses on the cost saving strategies to:

  • Actively engage your customers and enhance loyalty
  • Lead change management and drive competitive edge
  • Reduce marketing spend by turning customers into brand advocates
  • Align your business strategy to loyalty strategy
  • Engender loyalty culture into your company
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Best practices across the industries will demonstrate how to develop a mutual degree of commitment and involvement with your customers, have them as your brand advocates and align your business strategy to this commitment.
Download the brochure here.

Dynamic Loyalty Leaders Include:

Anne KubeckAnne Kubeck
Vice President, US Operations
Borders
Steve JarvisSteve Jarvis
Vice President, Marketing, Sales and Customer Experience
Alaska Airlines
James DamianJames Damian
Vice President, Experience Development Group
Best Buy
JR SlubowskiJR Slubowski
Vice President, MasterCard Loyalty and Reward Solutions
MasterCard Worldwide

Key TakeAways from America's Most Admired Companies

  • Engage your customers to win commitment and loyalty
  • Align business process redesign with customer-centric strategy
  • Create and sustain world class customer experience
  • Translate data into actionable insights
  • Empower and engage your employees to strengthen loyalty
  • Measure your customer loyalty and turn the loyalty into profit

Industry Insiders Rave about the Summit!

Customers Rock!

“If you live on the East Coast, or want to head out there in November, you should check out the upcoming Customer Engagement and Loyalty Summit in Miami…It looks to be a great event.”
Read the entire Customers Rock post

Customer Loyalty Blog

”IQPC’s Customer Engagement and Loyalty Summit focuses on the programs and metrics to engage your customers and enhance loyalty, and lead you through the change management that will backup the initiatives and drive the competitive edge.”
Read the entire post

Meet and Learn from Loyalty leaders:

  • Abbott Labs
  • Alaska Airlines
  • Borders
  • Best Buy
  • Canada Post
  • Cisco WebEx
  • Charles Schwab & Co.
  • Dell
  • Microsoft
  • Mastercard Worldwise
  • Tellabs
  • Rackspace Managed Hosting
  • Zappos

Conference Partners

Chair Sponsor Sponsors Media Partners
mindshare sponsorsandexhibitors# sponsorsandexhibitors#
[ Register Now] · [ Next: Conference Day One ]