Conference Day One: 24 March 2009

08:30 Registration & Refreshments

09:00 SSON Welcome

Anna Franz
Conference Director
SSON

09.05 Chairman’s Welcome Address

Anand Shankaran
Chief People Officer
Altium Ltd.

09:20 Plenary Presentation 1 - Becoming an indispensable business partner: How HR Shared Services needs to transform and grow to become part of the decision making unit

This case study will showcase a transformation journey like no other. Understand the necessary implementation plans to achieve the transition to a decision making unit:

• Streamlining processes and technologies
• Identifying necessary KPIs
• Setting realistic targets and steps to achieve them

Brian McLaren
Director, Group HR Shared Services
RBS

10:00 Plenary Presentation 2 - The evolution of HR processes and how these can help you transform your business agenda from a purely administrative to an executive think tank

• Establishing the right balance
• Which strategic processes can be effectively centralised and which should remain local? Outlining challenges and successes
• Gaining buy-in from the business for transformation
• Creating strategic business partnerships
• Developing centers of excellence
• Setting global initiatives

Sanjay Singh
VP HR Asia
Whirlpool

10:40 Coffee & Networking Break

11.00 Panel Session MNC vs. regional companies: Does outsourcing really work better for multinationals and not local Asian companies?

Quiz the panel experts why they outsource and why they don’t? Is it really a common trend between local Asian companies not to outsource or to outsource less then their multinational peers? Find out for yourself and uncover all you wanted to hear about the outsourcing decisions.

Moderators:

• Sanjeev Subramanian, Head of HR Shared Services - Jones Lang LaSalle
• Jorgen Skogstad, Head of Service Strategy & Planning - Sun Microsystems
• Arun Sehgal, Director HR - Glaxo Smith Kline
• Timothy Koh, VP HR Transformation - Credit Suisse
(Singapore)

12:00 Coffee & Networking Break

STREAM A: HR SS STRATEGY & GOVERNANCE (Find best ways to set up HR SSC and enhance your current HRSS for further growth)	STREAM B: OUTSOURCING Vs. INSOURCING (See for yourself what is best for your organisation; hear pros and cons on outsourcing and find out what’s the best outsourcing mix for you)
13.00 Presentation: Best practice for setting up HR Shared Services Starting from scratch is not an easy task and each step needs careful evaluation and consideration. This presentation will cover some of the essentials for a successful start up: Choice of location and size of the HR SS Identifying the right jobs Upgrading or implementing technologies necessary for support Learning from the mistakes of others Aditya Kohli Head of HR Country Operations Standard Chartered Bank	13.00 Presentation: Deciding on the right outsourcing mix for more efficient and progressive HR Shared Services Depending on your industry and company size there is always the right recipe to follow for outsourcing. The presentation will identify which areas of HR SS need to be established in-house and which can be outsourced to get greater benefi ts. Examine the bets mix for your and what has worked for other organisations in this case study example. > Tobias Kuehr VP HR Services Deutsche Telekom AG
13.40 Presentation: Transformation of HR operations in Grameenphone XL to integrated system Remembering that it’s not only HR who use HR data The dynamic need of HR systems in a Telecom company Combination of Internal and external resources Employee engagement with virtual workspaces The way forward to less paper office and shared service s S.M Farhad Mahbub Head of HR Systems & Process HR Operations Grameenphone	13.40 Presentation: Talent Acquisition Strategy for the challenging Indian Market The War for Talent is only getting fiercer in the Indian Market with the entry of new players and aggressive growth plans of businesses. An organization needs to develop a Talent Acquisition Strategy that differentiates it from competition and is able to attract and hire the right talent at the right time and at the right cost. In this presentation you will hear about: The challenges in acquiring talent in India Talent acquisition strategy: Employer of choice Building talent capability Developing process excellence Optimising sourcing channels Arun Sehgal Director HR Glaxo Smith Kline

14:20 Speed Networking

Speed Networking is fun, exciting and effective way to make a lot of initial connections in a very different environment from the standard business networking meetings. Speed networking at our conference involves people meeting each other one at a time for a short interval and then moving on to the next person in line. In this way you are guaranteed to get as many business cards as possible and meet practically everyone in the room.

STREAM A: SS HR STRATEGY & GOVERNANCE (Find best ways to set up HR Shared Services and enhance your current HR Shared Services for further growth)	STREAM B: OUTSOURCING Vs. IN-SOURCING (See for yourself what is best for your organisation; hear pros and cons on outsourcing and find out what is the best outsourcing mix for you)
14.50 Presentation: Receiving the right Feedback - Tools and techniques for appraisal and development This presentation will highlight the critical factors for Feedback in respect to employee performance appraisal and learning development. Particular attention will be given to the use of assessment tools and effective emotional intelligence qualities of managers . Ulrika Martinius Regional Head HR World Health Organisation (WHO)	14.50 Presentation: Importance of HR evolution and the role of outsourcing In this presentation the speaker will address and challenge on following topics: The evolving role of HR What are the risks to outsourcing? Most important issues to address in order to ensure that an HR outsourcing initiative is successful? Deciding what to outsource Tarkesh Gupta HR Operations Rockwell Automation
15.30 Panel Session: Measuring your strategy & governance performance Ask the panel speakers how they measure their success and prove return on investment (ROI) when it comes to the decisions of strategy and governance. Panelists: Sanjeev Subramanian Head of HR Shared Services Jones Lang LaSalle Aditya Kohli Head of HR Country Operations Standard Chartered Bank Adrian Ole Senior Manager, Human Capital Deloitte	15.30 Panel Session: Measuring your outsourcing and/or insourcing performance Ask the panel speakers how they measure their success and prove return on investment (ROI) when it comes to outsourcing and/or in-sourcing decisions. Panelists: Binayak Bagchi Director HR Shared Services Asia-Pacific UnitedHealth Group Tobias Kuehr VP HR Services Deutsche Telekom AG Tarkesh Gupta HR Operations Rockwell Automation

16:10 Coffee & Networking Break

16:40 Closing presentation - Setting up an employee engagement culture: BD Medical case study

Building and sustaining a culture of engagement requires a full commitment from leadership and a climate that regularly considers how the corporate environment infl uences employee attitude, productivity, well-being and loyalty. Yet there are some key practices that can help propel an organisation in the right direction. In this case study you will see how BR Medical has been able to identify a strong link between their engagement, performance, and revenue levels. This session will offer practical ideas to drive engagement throughout your culture, including the effective development of frontline leaders and high- potential performers, a realistic assessment of alternative work arrangements, and Human Resource strategies that speak across generations.

Joydeep Mutsuddi
HR Director Europe
BD Medical

17:20 Round Table Session by Industry

Discuss industry specific HR Shared Services challenges with your peers. You can choose the industry table you prefer to sit at: Financial Services, NGO/Government, Oil & Gas, Pharma, IT, Telecom and Manufacturing.

Your round table leaders:

• Magesh Sambasivan, HR Consultant - Remuneration & Reporting, Asia – ANZ
• Ulrika Martinius, Regional Head HR - World Health Organisation (WHO)
• Kylie Baullo, Asia Pacific Client Service Director - ADP
• Tarkesh Gupta, HR Operations – Rockwell Automation
• S.M Farhad Mahbub, Head of HR Systems & Process HR Operations – Grameenphone
• Joydeep Mutsuddi, HR Director Europe – BD Medical
• Rajesh Sehgal, VP HR - Infotech Enterprises

18:00 Chairman’s Remarks & End of Conference Day 1

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