Conference Day Two: 25 March 2009

08:30 Registration & Refreshments

09:00 Chairman’s Welcome Address

Anand Shankaran
Chief People Officer
Altium Ltd.

09:10 Plenary Presentation 1 The Future of HR Services - How Do We Measure Up?

Most organisations now recognise that effective HR Services support is vital to business performance and sound strategies are needed to significantly enhance the capability of this critical resource. Of course, developing a clear and robust strategy is just the beginning we also need to demonstrate how we add value to the organisation. In the end, achieving the desired results of any strategy hinges on effective, measurable execution.

This workshop will provide you with a framework for building an effective service delivery model, how to align the model to the organisation strategy and measure the value you add.

• How leading organisations are improving HR Services
• Developing a strategic plan to improve your company’s HR Service Delivery
• Defining performance measures that align your programme to your organisation strategy
• Developing a roadmap for your HR Services implementation or improvement initiatives

Adrian Ole
Senior Manager, Human Capital
Deloitte

9:50 Plenary Presentation 2 The right steps to retaining talent in Shared Services: A success story from talent acquisition to retention

Like consumers, these days, employees too have more choice than ever before. Talent retention continues to be the major challenge in front of managers in virtually every industry today. Here are a few tips which need to be implemented for a healthy employee retention programme:

• Best practice for candidate screening and job matching
• Involve them in the decision making process
• Pay for performance and pay fairly
• Build a learning culture where developing new skills is actively encouraged
• Develop and follow a leadership style and organisational culture

Magesh Sambasivan
HR Consultant - Remuneration & Reporting, Asia
ANZ

10:30 Coffee & Networking Break

11:00 Round Table session by maturity

From start-up towards a beyond transactional service engine. The round tables will help you understand what you need to change in order to become a strong business partner and innovative service provider. The speakers of the day will be challenging you on various areas such you’re your Shared Services Processes, Structure, Technology Benefits and Employee Engagement.

11:40 Setting up a regional Service Center: A Shell case study

In this presentation Kamarul will share insights on how Shell planned and executed the set up of their successful shared services in Malaysia and how this has significantly contributed to the organisation. Hear more about lessons learned and challenges overcome in the process of achieving greater success.

Kamarul Bahrein
Head of Regional HR Shared Services
Shell

12:00 Lunch & Networking Break

STREAM C: PROCESSES & TECHNOLOGY (Improve and enhance your processes such as Payroll, Employee Self Services, Document Management, ERP)	STREAM D: TALENT MANAGEMENT (This streams is all about overcoming challenges in Recruitment, Talent Acquisition, Learning & Development)
13:00 Presentation: Transition and transformation into a centralised environment and how HR technology plays an important part in a successful start-up and continuation HR transformation: (New) HR Trend HR transformation journey at Holcim HR transformation lessons learned HR transformation future Hans Mielants Corporate HR Management South Asia/ASEAN Holcim Group Support Ltd	13:00 Presentation: Leadership Development in a shared service model In this session, the speaker will define the roadmap for creating leadership development and succession planning in organisations. The audience would understand competency matrix, 360 degree feedback, leadership development interventions, coaching & mentoring, and the relationship between them and succession planning. Adrian Ole Senior Manager, Human Capital Deloitte Basab Banerjee SVP & Head Talent Transformation Reliance Retail Ltd
13:40 Presentation: Achieving greater efficiency in HR Shared Services – Best technological tools and practices Overall this session will showcase how technology can increase HR’s efficiency and effectiveness with respect to client service. The focus is to ensure the successful implementation of the Service Center technologies in support of the larger initiative to drive the center to an excellent service delivery partner. Vishal Manchanda Director Learning and Development, APAC UnitedHealth Group	13:40 Presentation: Best strategies for talent management and retention This presentation will cover: Barriers to effective Talent management Talent development strategies for different segments Developing top Talent Career Planning Succession planning Talent retention Employee Engagement: Q12 of Gallup Employer Branding Rajesh Sehgal VP HR Infotech Enterprises

14:20 Coffee & Networking Break

STREAM C: PROCESSES & TECHNOLOGY (Improve and enhance your processes such as Payroll, Employee Self Services, Document Management, ERP)	STREAM D: TALENT MANAGEMENT (This streams is all about overcoming challenges in Recruitment, Talent Acquisition, Learning & Development)
14:50 Presentation: How cutting edge technology can help you achieve greater efficiency in HR Shared Services This presentation will highlight trends of large single-sourced deals to a multi-sourced environment where customers need to take on strategic ownership and control of resources, technologies, services and the likes. Moreover find out how the use of technology can drive that relationship. Find out how you can support infrastructure, yet be able to provide excellent service to the business and drive a connected model with your suppliers. Jorgen Skogstad Service Strategy & Planning Sun Microsystems	14:50 Presentation: Brady Corporation case study on Talent Management In this presentation Chris will share a case study which helped her organisation to became a leader in the marketplace by cultivating a better brand of leadership and talent management in the workplace. And how you can call on your employees to: Focus on the customer Expect high performance Continuously learn and coach others Inspire one another Chris Tan Organization Effectiveness S.E. Asia Brady Corporation Asia
15:30 Presentation: Taking the next big step: Moving from local to regional to global payroll processing The ideal payroll software helps companies to easily process employee payrolls. Tracking of tax withholding, vacation time, over time and other benefits are some of the other important features found in most payroll software. How do you combine and manage all these when moving towards a regional or even global payroll system? In this presentation you will get to learn how. Kylie Baullo Asia Pacific Client Service Director ADP	15:30 Presentation: Best learning & development programmes in HR Shared Services In this presentation, the speaker will identify vital factors necessary to design creative and innovative learning and development programmes. Find which tools are best for you to create an environment of quality, success and future development of the people in your organisation. Ashutosh Labroo AVP Group HR RSB Group

16:10 Coffee & Networking Break

STREAM C: PROCESSES & TECHNOLOGY (Improve and enhance your processes such as Payroll, Employee Self Services, Document Management, ERP)

STREAM D: TALENT MANAGEMENT (This streams is all about overcoming challenges in Recruitment, Talent Acquisition, Learning & Development)

16:40 Panel Session: Measuring your process & technology performance Ask the panel speakers how they measure their success and prove return on investment (ROI) when it comes to technology and process implementations. Panelists: Jorgen Skogstad Service Strategy & Planning Sun Microsystems Hans Mielants Corporate HR Management South Asia/ASEAN Holcim Group Support Ltd. Bikram Mishra Head Global Resourcing Support HR Shared Service Centre Standard Chartered Bank Srikanth Chandrashekhar Asia-Pacific HR Process Deployment Leader Honeywell

16:40 Panel Session: Measuring your Talent Management performance Ask the panel speakers how they measure their success and prove return on investment (ROI) when it comes to hiring, training and developing talent. Undoubtedly one of the most difficult areas to measure in HR. Panelists: Werner Krieger HR Management Asia-Pacific Henkel AG Anand Shankaran Chief People Officer Altium Ltd. Sanjay Singh VP HR Asia Whirlpool Rajesh Sehgal VP HR Infotech Enterprises

17:20 People, performance & goals – An express elevator to the top of the value chain

Values are the intangibles that steer our most important decisions and create our most powerful ideas. In business and organizations, values and the ways we evaluate people and things, are critical factors determining performance, ability to innovate, and success in attracting and retaining top talent. This presentation will present case studies of applying Value Science to maximize ROI and minimize Risk in Talent Management.

Dr Nick Pothecary
Chairman Asia, North America & Europe
Clear Value Vision

18:00 Chairman’s Closing Remarks & End of Conference

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