The Shared Services & Outsourcing Network (SSON), a global community of shared services and outsourcing practitioners, providers and advisors today announces its strategic alliance with The Hackett Group, a global advisory firm specializing in best practice advisory, benchmarking, and transformation services. Together, SSON and Hackett have launched a benchmark service center performance and best practices study* for all SSON members.

What is the strategy for your service center operation?

The initial phase of the service center benchmark study* is a brief survey on service center strategies. By participating in this survey you will learn:

• How your strategy compares with that of your peers
• The most common methods in which service centers measure performance
• Which strategies have resulted in the best performance.

Survey participants will receive an analysis of the survey results, and a copy of the white paper entitled “Ten Strategies for Service Centers to Weather these Economic Times”. In addition, the first 25 participants who complete the survey will receive a complimentary Premium SSON Membership

* The Hackett Group and SSON Service Center Benchmark study will be rolled out in 2 phases. Phase 1 is the complimentary service center survey.

For more information on visit the SSON website.