Pre-Conference Workshops & Masterclass: 23 March 2009

08:30 – 11:00 Workshop A: Choices in Talent Management – The invisible currency that cetermines gold, silver or bronze performance

Good leaders add value: to people, to performance, to the mission and goals. Bad leaders take away or reduce value from the very same things. Can these differences be measured accurately and effectively? Yes. This workshop shows you how and presents results to prove that a good investment in talent management can yield return on investment that is Gold standard.

• An introduction to Value Theory – the good and the bad that drives our actions and performance
• How outsourcing helps and hinders talent management
• Case Study on Hiring & Selection
• Case Study on Performance Appraisal
• Case Study on Leadership Development
• Review and discussion

Participants of this workshop will have the opportunity to actively participate in a real-time “outsourced” People audit.

Dr Nick Pothecary
Chairman Asia, North America & Europe
Clear Value Vision

11:30 – 13:00 Workshop B: Expanding the type of processes delivered via HR Shared Services: The roadmap to success

This workshop will focus on transforming HR service delivery model further from what organisations are used to today. By creating this infrastructure, it also provides an organisation with a platform on which to build future HR capabilities and develop HR solutions directly linked to business issues.

This session will focus on:

• Current HR landscape and transformation roadmap
• View of where HR needs to be
• Identifying Service Delivery Model structures
• Challenges in designing, building and deploying service delivery models
• Future role of HR following the designed roadmap

Vishal Manchanda
Director Learning and Development, APAC
UnitedHealth Group

13:30 – 17:00 Masterclass: Streamline processes, reduce costs & improve Services Levels: Increasing stakeholder value and enhancing employee and customer loyalty

This will be an interactive case study based session where the participants will get an opportunity to share best practice and develop solutions specific to their business environment, using the learning from the masterclass. Some companies have made dramatic improvements to the efficiency and effectiveness of HR through the introduction of shared services. Find out how the returns can be substantial for your organisation.

The masterclass will identify essential elements that underpin successful planning and implementation and show how these factors are applied by high-achieving companies:

• Win management support
• Plan for success
• Design for efficiency and service
• Communicate and consult
• Build strong staff resources
• Create a service culture
• Set the right goals
• Apply the right measures
• Drive the process forward

Anand Shankaran
Chief People Officer
Altium Ltd.

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Post-Conference Workshops: 26 March 2009

08:30- 11:00 Workshop C: Talent & Performance Management plans for your Shared Services Centers

The goal of HR Shared Services is constantly defined as improving overall service delivery by increasing value while lowering cost – but where do you start? What should be measured? What will matter most to your customers and business units?

In this workshop, you will learn:

• The goal in performance management
• Key steps in developing effective measures
• Benchmarking internally and with external service providers
• Techniques for keeping it simple and quick to generate results in days

Ashutosh Labroo
AVP Group HR
RSB Group

11:30 - 13:00 Workshop D: Better management of employee aspects during outsourcing and how to reach optimum alignment in the organisation

Outsourcing seems to have become the new trend in organisational strategy. Although the potential economic benefits of outsourcing are thought to be considerable, a growing number of evaluation studies show disappointing outcomes. Cost savings tend to be less than expected and quality sometimes declines. A reason for these outcomes may be that - just like with downsizing and mergers-acquisitions in earlier days - managers tend to focus almost exclusively on economic aspects, ignoring the human and social impacts.

This workshop will:

• Define organisational change implied in outsourcing, comparing it to mergers & acquisitions and downsizing
• Identify some critical aspects of the transition
management process which, when dealt with effectively, may enhance the success of outsourcing
• Outline successful transition management
• Underline the importance of organisational change when implementing outsourcing

Vicky Chai
HR Manager, M&A/Outsourcing
BT

13:30-16:00 Workshop E: Defining the right KPIs for the HR Shared Services Center team

This workshop will review leading practice service delivery design for human resources including typical components shared across the corporations business.

You will have the opportunity to:

• View lessons learned from HRSS implementations
• Learn and understand the leading HR Shared Service delivery model
• Explore the processes for technology and staff selection for your HRSS
• Learn practical alternatives to HRSS
• Understand the technologies required by a leading HR shared services organisation

Basab Banerjee
SVP & Head Talent Transformation
Reliance Retail Ltd

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