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Day Five: Workshops - Thursday, September 25, 2008
Please click on the links below to learn more:
- Site Tour K: Extended Site Tour: MGM Grand Shared Services
- Workshop L: Successfully Achieving and Maximizing Cost Savings within a Mature SSO
- Workshop M: Creating Clear Policies to Create a Transparent Governance Model
8:30am – 2:15pm Site Tour K
Extended Site Tour: MGM Grand Shared Services
Registration 8:15am Breakfast will be served
Our site tour host, MGM Mirage has been ranked by Training magazine as one of the leading institutions in the U.S. for employee training and development programs the last three years in a row, and you’re invited to a behind-the-scenes tour of how they do it! MGM Grand provides advancement opportunities for 24,000 employees at its growing family of luxury casino and hotel properties, including MGM Grand, Mandalay Bay, Luxor, The Signature, and MGM MIRAGE Corporate.
This site our will give you an opportunity to see how a large property with many customers in disparate locations service their customers and how the structure of the Shared Service Center has been designed to support the separate business’. The tour will show you both the physical facilities but also the expansive technology solutions that allow for the co-ordination of lots of different data into useful information that is shared across the Business units. The Extended tour allows for a look at the facilities as well as an opportunity to talk to the heads of Departments to see how they work together.
8:30am – 11:00am Workshop L: Successfully Achieving and Maximizing Cost Savings within a Mature SSO
Whilst a mature SSO can continuously add value in the form of showing adding value, the requirement of showing costs savings is still a reality. Additionally the savings you can expect to see from a mature SSO are incremental in nature and focus on fine tuning the system with the occasional big saving when new functions and increasing scope are added to the facility. This workshop has been designed for mature Shared Service Organizations who are interested in making sure they have identified all of the existing savings within a Shared Services organization. The workshop will look at all of the following areas and allow ample time for discussion amongst the group.
- Savings from adding additional functions
- Economies of scale and determining the ideal workload to identify all efficiencies
- Identifying hidden cost savers
- Identifying efficiencies from line functions
- Showing the cost savings of the added value you deliver
- Determining who you should be benchmarking your organization against
- The costs savings of service delivery – more upfront and less downstream
Bell South Shared Services, Former VP, Finance
AT&T
OR
11:15am – 2:15pm Workshop M: Creating Clear Policies to Create a Transparent Governance Model
- Control and visibility
- Reporting and process improvement
- Process, procedure, compliance
- Not standardization but mass customization
- Creating a standard language
This session has been designed to help you create a complete Governance process. We will discuss a number of the tools that you should be employing during the different stages of life of your SSO, but more importantly this session will outline the myriad of considerations that you need to review within your organization to be able to set up a Governance Model that will work – not any one Governance structure is a cut and paste model. In addition we will look at some of the structures you can use to formalize your Governance strategy whilst understanding the “informal” and necessary side of Governance.
Charles Aird
Managing Directror, PWC
LLP